Onnero is a marketplace where Manufacturers can sell their products direct to consumers and business customers. While Onnero as a marketplace is not responsible for the performance of any Manufacturer to honour the Terms of their contracts, Onnero has put in place strong Protection Policies to ensure all parties adhere to fair, honest, reputable, socially and environmentally responsible business practices.
Every Manufacturer on our website has signed up to these Polices which gives you peace of mind that no matter who you buy from or the Brand you choose, every purchase can be made with confidence that you are getting the best deal and the best value from reputable and quality Manufacturers, regardless of where they are located or the country of origin of their products.
Buyer Protection Policies
We offer 100% Buyer Protection Policy to our customers. Our Buyer Protection Policy clearly defines our values, promising the best online shopping, business buying and shipping experience to our customers.
1. Genuine Products
- Manufactures guarantee to sell only genuine products to customers through Onnero.com
- Manufacturer’s warranty (wherever applicable)
- Brand new products (except Refurbished & Unboxed Items/Technology)
2. Secure Payments
- Customers’ Personal Data is kept Confidential
- All Online Transactions are secured by SSL (Secure Socket Layer)
3. Easy Returns, Replacements & Refunds
- Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/Missing/Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.
- Refund/Replacement will be initiated only upon receiving of the product
- Replacement will depend upon the availability of the product
- In case the product that was damaged while in your possession, neither Onnero or the Manufacturer will be under any liability to process the refund/replacement
- Damaged/Missing/Empty Packages/Wrong Products need to be returned within 2 days of receiving the product
- Order Replacement can be done in following cases:
– Wrong Size/Color/Style/Quantity
– Missing Parts/Accessories/Empty Packages
– Defective/Damaged (if not under Manufacturer’s Warranty*)
– Not as per description
- Return Package should have the original Price tag and Packaging slip
- Few products are Non-Returnable. Please refer to the product page for further reference
- For Manufacturer’s Warranty Products, you are required to visit the Manufacturer’s website or otherwise contact the Manufacturer. For more queries, please refer to Return, Replacement & Refund policies