Frequently Asked Questions


What Shipping Methods Are Available?

Onnero Direct is the preferred shipping method. This gives customers free delivery to most regions in the shortest possible times. Shipments using Onnero Direct also qualify for free returns should you need to return or exchange a product. International shipping is also available for larger items. Please contact us for rates.

Do You Ship Internationally?

Yes, absolutely. depending on where you require the items shipped to, small parcels are often covered under Onnero Direct. For other regions, larger items, bulk shipment & containers our international shipping partners can assist you with the best rates and importing processes.

How Long Will It Take To Get My Package?

This depends on your location. Onnero offers on-demand, same-day and next-day delivery options in many locations. Alternatively, some manufacturers have their own delivery arrangements, the details of which are also provided by the relevant manufacturer(s) in their Terms & Conditions of sale. Delivery options can be selected at checkout.


What Payment Methods Are Accepted?

We accept major credit and debit cards which may vary from country to country. Payments are processed by Stripe. Direct bank transfer and money transfer is also accepted in some regions. Options for payment are also shown at checkout.

Is Buying On-Line Safe?

Absolutely! All the manufacturers on our site are pre-vetted and verified. We work closely with our manufacturers to ensure you get the best deals, the best service and the best warranties. You can rest easy that reasonable research and verification has been done before they list their products on our site.

Order & Returns

How do I place an Order?

Simply select the products that you want and proceed to checkout. It's that easy. You can buy from as many different manufacturers as you want regardless of their location and product types. You'll make one payment at checkout and receive one delivery where at all possible for manufacturers using Onnero Direct, making life easier for you.

How Can I Cancel Or Change My Order?

If you need to change something on an order or cancel it completely, simply raise a support ticket or call us 24/7/365 on our local Hotline Number and we'll help you out. Sometimes, such as when you've ordered certain food items or custom items, changes to orders or cancellations may not always be possible, though the sooner you advise us or the manufacturer the more likely you'll be able to make the changes that you want.

Do I need an account to place an order?

No, though it's safer to set one up at checkout or by clicking the My Account or Register buttons and links wherever you see them on our website. Once you have an account set up, it becomes much easier to place orders, manage purchases, track shipments and manage returns and refunds.

How Do I Track My Order?

Simply click the Track You Order link in the header of our website or in the My Account section of our website.

How Can I Return a Product?

Each manufacturer has their own Returns Policy so please first check that. You'll find this information on the suppliers store pages on our website. For the many items that are delivered using Onnero Direct, you'll find the Returns Poiicy in the footer at the bottom of our website along with the links to the Returns & Disputes Pages which contain the Returns Form. Simply complete the form and we'll contact you as soon as practicable, usually within 24 hours or less. Approved Returns shipping costs for orders delivered using Onnero Direct are completely free. The cost of return shipping for manufacturers that ship direct or using their own freight providers are determined by each manufacturer separately.
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